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it operations and management servicenow
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SIDDHARTH ZUNJARRAO

Siddharth has over 12+ years’ experience in IT Operations and Service Management domain wITh hands-on experience in ITSM and ITOM products of ServiceNow and Microfocus (HPE). Siddharth started as a developer and later moved into the global solutions and pre-sales team. Is passionate working wITh customers to provide end-to-end solutions around IT-ops technology tailored to their need. Has good knowledge of JavaScript and Kubernetes.

Operations and Delivery Management

Businesses that use operations and Delivery Management services at the core of their operations are able to function multidimensionally. Our team under this CoE focuses on planning strategies to implement IT Ops in a way to get a seamless day-to-day process transformation.

How to minimize security threats with next-gen Security Operations?

Pranav Mehta

ServiceNow calls its Security Operations Platform as ‘A Security Orchestration, Automation and Response Engine’. The emphasis is clearly on process automation and response management.

ServiceNow

ServiceNow is a software platform which supports It Service management (ItSM). It helps automate It Business management (ItBM). This cloud-based platform is designed based on ItIL guidelines.

It focuses on service-orientation towards tasks, activIties, and processes. It uses machine learning to leverage data and workflows to help modern enterprises become faster and more scalable. It offers the flexibilIty, power, and dependabilIty to achieve the goals of incident and problem management.

Badri Karim

Experienced consultant in technology strategy and performance wITh vast experience across the Financial, Healthcare, Aviation and Technology sector to deliver IT operations and project management support services. Coming from a solid technical background in IT operations and telecommunications enables me to understand the client’s complex requirements and challenges better.

Santosh Saboo

Santosh is a result-driven and customer oriented IT executive wITh a proven record in managing IT projects and client engagements. He is in charge of key client relationships and is currently a client partner at Accion Labs, assisting clients wITh the execution and delivery of their technology inITiatives.

Santosh specializes in the execution and delivery of IT projects and solutions in the areas of Cloud Migration, Databases, IT Service Management (ITSM), IT Operations Management (ITOM), Infrastructure Managed Services, Application Support, Open Source Implementations and other IT Infrastructure. He brings more than 21 years of experience and is passionate about delivering high value solutions.

Santosh holds a Bachelor’s Degree and MBA in Computer Science from the UniversITy of PITtsburgh. He is also PMP and ITIL certified.

How important IT is to have a Hybrid IT Cloud Management SuITe

Pranav Mehta

Micro Focus Hybrid Cloud management is DevOps driven cloud management solution which helps enterprises to design, deploy and manage IT services across any cloud environment.

Robie Mostajo

Robie has 18 years of experience in Talent AcquisITion, Human Resources, and Business Development. She handles the full cycle of Operation Management, end-to-end RecruITment both IT and NON-IT, across levels (from account coordination up to job offer), Compensation and BenefITs, Payroll, and Administration.

She is the point of contact for IBM (Solutions Delivery, Business Services, and the Philippines) and the other Business Partners from different industries. She has intensive experience sourcing and processing candidates for EMEA, APAC, the UK, the USA, and Australia.

Jaywant Deshpande

Jaywant has 25+ years of it experience. In his present role, he primarily manages e-Zest Delivery Operations & Innovations.

After having started his career with National Stock Exchange, India, Jaywant then moved into it consulting after joining Wipro Technologies. A visionary with a distinct clarity of mind, he decided to gather much experience as he chose to work in the UK for 10 years as an Architect and a Design Authority for various organizations such as Friends Provident, Legal and General, Barclaycard, and National Grid.

Jaywant, as Chief Operating Officer of e-Zest, drives and oversees the continuous renewal of key innovations, processes, and systems across the company in client relationship management, delivery excellence, quality, talent management, and leadership development.

Jaywant has an outstanding track record in leading, developing, and delivering large and strategic it outsourcing services across application and infrastructure. He has demonstrated strong leadership in driving transformational initiatives across multiple industries and establishing successful businesses where he had end-to-end accountability.

Zealous about technology and harnessing it for competitive advantage and enterprise, Jaywant with a distinctive technical bent of mind has a keen interest in software design and enterprise architecture.

Apart from his busy schedule, he loves to play Chess and Tennis.

Abhijit Ramesh Vispute

A high-energy technocrat, with over 10 years of experience in Project management, Business Excellence, Team management, pre-sales and techno commercial Operations.

 

Business strategist; plan and manage web development projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

 

Experienced in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

 

Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

 

Proven cross-functional team leadership talent to build consensus amongst all stakeholders and keep projects on track even under difficult circumstances to deliver exceptional results.

 

Experience in Techno-commercial Operations; accountable for Pre Sales project activities and managing the Operations of raising the invoices for the approved projects

 

Experienced in Operation Excellence Modules. Good knowledge of CMMi Capability Maturity Model and Six Sigma and Lean Six Sigma based Operation Maturity module for Operation Excellence process.

 

Worked with major publishing and e-Learning clients such as Elsevier, Pearson, Harcourt, CTB, K12, Wiley.

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