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Lead - Client Success [Retail / Consumer Goods]

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At Accion, we are continuously on the lookout for self-driven and digital-savvy professionals to drive the next phase of growth and evolution of the organization. We are keen to bring on board a select few individuals who above all, have a can-do mindset and the ambition to play high-impact growth-focused roles, in the global markets we serve. Along with high energy and an entrepreneurial attitude, individuals applying for this role must have an elevated sense of accountability and ownership to assume charge of situations and to drive world-class outcomes for our clients. In this role, you will be required to drive meaningful client engagement & world-class customer experience within our existing customers/partner with our new business development teams in driving the client acquisition/account mining effort and other transformational initiatives.

  • Partnering with business leaders / client-facing teams in proactively identifying new growth opportunities and developing the business and value proposition for the same
  • Craft the messaging/collateral and partner with marketing in building market-facing content to drive prospect / client-focused marketing outreach (ABM)
  • Partner with delivery teams in elevating the Accion positioning within strategic accounts, position our various service offerings, and strengthen the overall relationship
  • Help the sales and delivery organization build a deeper appreciation through research and analysis of the industry and client’s specific context, including via due diligence in pursuits / new client engagements
  • Help contextualize the technology/horizontal service offerings to an industry/business/client context

Key Requirements

  • Previous experience in a technology services firm in or one more of the following roles – business analysis or consulting / pre-sales / solution design / customer-facing project or program management
  • Appreciation of project and/or program management concepts, ideally through hands-on experience
  • Should have anchored or led sales pursuits and be extremely well versed with the nuances of a technology/IT sales process. Exposure to pricing or commercials will be preferred.
  • Strong problem-solving skills, esp. the ability to frame the problem statement accurately, along with its context and success criteria
  • Good understanding of the technology space along with the ability and interest to keep building on that knowledge to stay ahead of the curve
  • Excellent communication skills (verbal & written) to be able to clearly articulate and present ideas / concepts and collaborate with multiple stakeholders
  • Proficiency with MS excel, MS PowerPoint and other necessary skills to create and deliver impactful client presentations is necessary

Preferred

  • Client stakeholder management experience, ideally within US/Europe regions
  • Pre-sales / solution design experience in the retail / consumer goods vertical at a global technology services/ solutions firm

Range of Experience

  • Total experience, between 4 to 8 years
  • Minimum 2 years, post-MBA in a similar firm (technology services / solutions firm) is good to have

Education Qualifications

  • MBA (equivalent) from Tier-1/2 B-school + technical graduate qualification (preferred, not essential)

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Location: Bangalore (Whitefield)

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.