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Siddharth has over 12+ years’ experience in IT Operations and Service Management domain with hands-on experience in ITSM and ITOM products of ServiceNow and Microfocus (HPE). Siddharth started as a developer and later moved into the global solutions and pre-sales team. Is passionate working with customers to provide end-to-end solutions around IT-ops technology tailored to their need. Has good knowledge of JavaScript and Kubernetes.


ServiceNow is a software platform which supports IT Service Management (ITSM). It helps automate IT Business Management (ITBM). This cloud-based platform is designed based on ITIL guidelines.

It focuses on service-orientation towards tasks, activities, and processes. It uses machine learning to leverage data and workflows to help modern enterprises become faster and more scalable. It offers the flexibility, power, and dependability to achieve the goals of incident and problem management.

How to minimize security threats with next-gen Security Operations?

Pranav Mehta

ServiceNow calls its Security Operations Platform as ‘A Security Orchestration, Automation and Response Engine’. The emphasis is clearly on process automation and response management.

ServiceNow Solutions Services

Serviceberry, an Accion Labs company, is a global workflow automation company helping enterprises become more efficient and reduce costs with a focus on their key outcomes.

Everything you ever wanted to know about ServiceNow Customer Service Management platform

Pranav Mehta

Customer Servicing has become an extremely crucial function for enterprises. This is especially true for businesses who service large number of customer requests across all their communication channels.

How ServiceNow Customer Service Management platform gives a modern transformation to a siloed customer service department?

Pranav Mehta

Gone are the days when customer service was a siloed function which catered to all service related issues independently. As the competition goes up, and the customer is more aware than ever, you need an integrated customer service management platform that spans across your organization to deliver tangible business results.

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