ServiceNow is a software platform that supports IT Service Management (ITSM). It helps automate IT Business Management (ITBM). This cloud-based platform is designed based on ITIL guidelines. It focuses on service orientation towards tasks, activities, and processes, using machine learning to leverage data and workflows to help modern enterprises become faster and more scalable. It offers the flexibility, power, and dependability to achieve the goals of the incident and problem management.
Integration with pre existing systems, change management, and sustaining high data quality are all examples of potential obstacles throughout a ServiceNow installation. However, it also has advantages, such as reduced costs, simplified IT management, and more transparency and control over service delivery.
