HubSpot CRM Operations Lead

We are looking for a HubSpot CRM Operations Lead who can take complete ownership of our HubSpot ecosystem. This is a strategic and hands-on role that demands deep technical expertise in HubSpot CRM, a problem-solving mindset, and the ability to work closely with Sales, Leadership, and CXOs to optimize revenue workflows.

Key Responsibilities

• End-to-End CRM Management
  Own and maintain all HubSpot CRM functionalities including pipelines, deal stages, workflows, lifecycle stages, custom properties, and user permissions
• Sales Process Optimization
  Partner with Sales and CX leadership to build, refine, and scale sales processes using automation, sequences, and playbooks
• Stakeholder Collaboration
  Act as the go-to HubSpot expert for Sales, Customer Success, and Business Leaders—translating business needs into system solutions
• Data Quality & Governance
  Maintain data hygiene with deduplication, enrichment, validation rules, and standardized entry processes
• Dashboarding & Reporting
  Design advanced dashboards and reports for performance tracking, pipeline analysis, and revenue forecasting
• Enablement & Support
  Train users, develop documentation, and ensure HubSpot adoption across teams through regular enablement sessions
• Integration Ownership
  Manage integrations with tools like LinkedIn Sales Navigator, ZoomInfo, Zapier, Salesforce, etc., ensuring seamless data flow
• CRM Strategy & Best Practices
  Stay current with HubSpot updates and industry trends to proactively introduce improvements and best practices

Required Skills & Experience

• 8–10 years of overall professional experience, with 6+ years managing HubSpot CRM in a lead/admin role
• Proven track record of working closely with CXOs and Sales Leaders to streamline sales processes, drive CRM adoption, and manage multiple business units or account structures within a single HubSpot instance
• Deep understanding of HubSpot architecture including workflows, sequences, custom objects, user roles, and API capabilities
• Strong reporting and data analysis skills using HubSpot dashboards or external tools
• Experience with data governance, CRM audits, and maintaining CRM health
• Excellent communication and stakeholder management skills
• HubSpot certifications (Admin, Sales Software, Operations Software) preferred
  
  

Nice to Have

• Background in B2B SaaS or IT services industry
• Familiarity with RevOps concepts and multi-tool ecosystems
• Experience mentoring or managing junior CRM admins or analysts
  
  

Why Join Accion Labs?

• Work directly with Sales and CXOs to drive real impact
• Own the CRM operations roadmap and tech stack strategy
• Be the central force behind smarter, faster, and data-backed revenue growth