
Transform Customer Service with AI-First Automation
Customer service is undergoing a profound transformation. What was once focused on handling tickets and managing SLAs is now becoming a strategic function—powered by automation, data, and intelligent systems that scale with demand. At Accion Labs, we are leading this shift with AI-first customer services that deliver measurable impact and longterm value.
Moving Beyond Traditional Customer Service Models
Classical customer services rely on human bandwidth, linear processes, and reactive operations. In contrast, our AI-powered customer services are dynamic, proactive, and insight-driven. We layer automation across the support stack to resolve issues faster, reduce manual effort, and unlock new efficiencies.
This framework ensures that most service interactions are handled intelligently—with only complex exceptions escalated to traditional support tiers.
Our customer services model is designed around three core automation layers:




Self-Heal Bots
Resolve repetitive issues autonomously using contextual knowledge, reducing inbound volume

Self-Heal Bots
Resolve repetitive issues autonomously using contextual knowledge, reducing inbound volume

Assisted-Heal Bots
Assist Support Teams by recommending actions, summarizing tickets, and surfacing historical resolutions

Assisted-Heal Bots
Assist Support Teams by recommending actions, summarizing tickets, and surfacing historical resolutions

Business Optimization Hub
Generates actionable insights using trend, sentiment, and root-cause analysis to drive continuous improvement

Business Optimization Hub
Generates actionable insights using trend, sentiment, and root-cause analysis to drive continuous improvement
Self-Heal Bots
Resolve repetitive issues autonomously using contextual knowledge, reducing inbound volume
Assisted-Heal Bots
Assist Support Teams by recommending actions, summarizing tickets, and surfacing historical resolutions
Business Optimization Hub
Generates actionable insights using trend, sentiment, and root-cause analysis to drive continuous improvement
Self-Heal Bots
Resolve repetitive issues autonomously using contextual knowledge, reducing inbound volume
Assisted-Heal Bots
Support Teams by recommending actions, summarizing tickets, and surfacing historical resolutions
Business
Optimization Hub
Generates actionable insights using trend, sentiment, and root-cause analysis to drive continuous improvement
AI-First Service Capabilities at a Glance
Delivered via our Autonomous Support:

AI-driven ticket triage, diagnosis, and resolution

Real-time multilingual chatbots and voice assistants

Conversational analytics for service process intelligence
Self-Heal Bots
Assisted-Heal Bots
Business
Optimization Hub
AI-First Service Capabilities at a Glance
Delivered via our Autonomous Support:
• AI-driven ticket triage, diagnosis, and resolution
• Real-time multilingual chatbots and voice assistants
• Conversational analytics for service process intelligence
• Secure, on-prem or hybrid AI deployments (“Gen AI in a Box”)
• Seamless integration with ServiceNow, Salesforce, JIRA, and other enterprise systems
Our Experties
AI-First Service Capabilities at a Glance
Delivered via our Autonomous Support:
AI Driven Customer Services

Impact We Deliver
Our clients across industries are achieving:
- 35–40% reduction in inbound ticket volume
- 20–30% lower average handling time (AHT)
- 60% cost savings through automation and reduced human workload
- Higher agent productivity and satisfaction, with fewer escalations
- Deployment timelines of 4–6 weeks, not quarters
How we Drive Impact with Data?
Unlock the Potential of Cloud and IoT with Accion Labs
At Accion Labs, we believe in leveraging the transformative power of cloud and IoT to help you reimagine your business operations. Whether you are looking to optimize your cloud infrastructure or develop an IoT solution that delivers real-time insights, our Cloud and IoT Labs provide the resources, expertise, and innovation needed to succeed.
Transitioning to AI driven Customer Services

Indicative Projection of Cost

Transformative by Design
Our approach ensures utilization of your existing investments (e.g. Now Assist, Agentforce) and extend its capabilities by custom development to cover wider use cases for best results. Our solutions are modular, human-aware, and regulatory-conscious—designed for global enterprises operating at scale, including those in healthcare, SaaS, public services, and financial sectors. Support is no longer just about resolution—it’s about insight, agility, and experience. With Accion’s AI-first managed services, you can transform your operations into an intelligent, self-improving service engine.
Let’s Talk AI-First Customer Service
From ticket triage to sentiment analysis—AI is changing the game.
Let’s explore what’s possible for your team.