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Dynamics 365 and Power Platform

Dynamics 365 and Power Platform

Modernize, integrate, and run your business applications on Microsoft's cloud with Copilot and agents built in.

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Overview

Accion Labs implements, modernizes, and manages Microsoft Dynamics 365 and Power Platform across ERP, CRM, and low-code and makes them AI-native. We migrate legacy systems to the cloud, integrate Dynamics with the applications you already run, embed Copilot and deploy agents into everyday workflows, and operate the platform end to end. The result: modern, agent-enabled business processes that move faster and cost less without carrying old technical debt forward.

The Challenge

Many enterprises still run business-critical processes on aging or fragmented systems. Legacy CRM and ERP platforms fall out of support, custom code and integrations demand constant upkeep, and technical debt accumulates until the platform limits rather than enables the business. Consolidating multiple instances, moving from on-premises to cloud, and adopting Copilot and agents across it all is difficult to do without disrupting operations. The result is rising cost, growing operational risk, and a platform that can't take advantage of what Microsoft's AI now offers.

What We Deliver

Accion Labs covers the full Dynamics 365 and Power Platform footprint with AI embedded.

ERP

Integrated core business processes that improve efficiency and scale as the business grows, across Finance and Operations, Supply Chain, and Business Central.

CRM and Customer Engagement

Sales, Customer Service, Field Service, and Marketing, unified around a single view of the customer.

Power Platform

Power Apps, Power Automate, Power BI, Dataverse, and Copilot Studio  to extend Dynamics without heavy custom code.

Copilot Across the Business

Embedded AI in Sales, Customer Service, Finance & Operations, and Supply Chain - drafting, summarization, forecasting, anomaly detection, and next-best-action in the flow of work.

AI Agents & Agentification

Autonomous agents inside Dynamics and custom agents built in Copilot Studio that resolve cases, process orders, and reconcile finance end to end, grounded in your rules, with a human on the gate.

Integration & Extension

Custom applications, workflows, and connectors that fit D365 to the way your business actually runs.

How We Do It

We run modernization as a staged, evidence-based, AI-accelerated engagement, not a lift-and-shift of old customizations.

Assessment

Assessment

AI-assisted review of the legacy system, business processes, integrations, and user pain points to establish the current state and dependency map

Solution Design

Solution Design

A tailored strategy that maps business outcomes to native Dynamics 365 features, Copilot, and agents

Data Migration and Cleansing

Data Migration & Cleansing

Staged AI-assisted data audit, cleanse, and validation with Dataverse, Data Migration, and Azure Data Factory

System Integration

System Integration

Integrate with existing ERP, cloud apps, and automation platforms through native Dynamics tools and custom APIs

Testing_and_UAT

Testing & UAT

AI-generated test cases and rigorous user acceptance testing across data, process, and security before go-live

Training and Adoption

Training & Adoption

Phased change management and enablement including how to use Copilot and agents wel

Go-Live and Support

Go-Live and Support

A seamless transition to Dynamics 365 with post-migration support and continuous optimization

SaaS_PD

SaaS Product Development

SaaS Product Development

Build SaaS platforms with cloud-native, multi-tenant architecture for secure scaling and faster release cycles. We accelerate MVP delivery by up to 40% with reusable frameworks, AI tools, and expert data engineering consulting services.

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Re-engineering-modernization

Re-engineering & Modernization

Re-engineering & Modernization

Rebuild legacy systems using modular, service-based architecture and intelligent refactoring. Our modernization approach reduces technical debt by 50%, improves maintainability, and supports secure cloud-native transformation with data analytics engineering services enhancing insights.

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Product Portfolio Rationalization

Product Portfolio Rationalization

Eliminate redundant systems, modernize high-value assets, and realign your portfolio with business goals. Our rationalization programs reduce operational overhead by 25%–30% and clarify product strategy.

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Digital Experience Enhancement

Digital Experience Enhancement

Design intuitive, accessible, and consistent experiences across web, mobile, and embedded systems. We improve task completion rates, user engagement, and NPS with behavior-driven design and modern UX engineering.

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Emerging Tech Solutioning

Emerging Tech Solutioning

Adopt technologies like GenAI, agentic systems, and IoT through rapid PoCs and business-aligned pilots. Our teams focus on real-world use cases that deliver measurable value with data engineering as a service for scalable execution.

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Featured Case Studies

Rethinking Engineering for an AI-Driven World

Banner for Pillar pagesArtboard 23_ 2 (1)

AI can generate code fast. The real challenge is verifying it, governing it and making sure it reflects actual business intent. At Innovation Summit 2026, our engineering teams showed working approaches to all three, backed by production results.

Learn more about what our teams explored at the Summit.

Managed Services

Beyond implementation, Accion Labs runs and improves the platform end to end under clear SLAs.

Full coverage

Deployment, configuration, integration, custom development, monitoring and optimization, user training, and L1 to L3 support.

Full coverage

Deployment, configuration, integration, custom development, monitoring and optimization, user training, and L1 to L3 support.

Agentic operations (AI RunOps)

AI agents automate repeatable support, proactive monitoring, and self-healing - reducing run effort while improving responsiveness.

Agentic operations (AI RunOps)

AI agents automate repeatable support, proactive monitoring, and self-healing - reducing run effort while improving responsiveness.

Cost-effective delivery

A blended offshore, near-shore, and onshore team, with proactive environment sizing and automation of repeatable tasks.

Cost-effective delivery

A blended offshore, near-shore, and onshore team, with proactive environment sizing and automation of repeatable tasks.

Single accountability

One partner from application functionality to the underlying platform, with measurement shifting from traditional SLAs to outcome-based business KPIs.

Single accountability

One partner from application functionality to the underlying platform, with measurement shifting from traditional SLAs to outcome-based business KPIs.

What You Get

check-mark A modern, cloud-based Dynamics 365 platform, free of legacy technical debt

check-mark Unified business processes across ERP, CRM, and Power Platform

check-mark Trustworthy, validated data in the new system

check-mark AI and automation embedded in daily workflows

check-mark A single accountable partner for implementation and ongoing operations

Modernize Your Product Stack without Starting from Scratch

Our engineers help you reduce technical debt, redesign aging systems, and deliver new digital products faster without disrupting your business. Share your goals, and we’ll show you how to get there with the right architecture, accelerators, and roadmap.

FAQs

What are digital engineering services?

Digital engineering services help enterprises design, build, modernize, and scale digital products using modern architectures, agile delivery models, cloud‑native engineering, and automation‑driven practices. The objective is to improve speed, reduce technical debt, and create systems that can adapt as business needs change.
How are digital engineering services different from traditional software engineering?

Traditional software engineering focuses on code delivery and project completion. Digital engineering extends beyond development by integrating product thinking, experience design, platform architecture, automation, and lifecycle governance to support the continuous evolution of digital products.
What business problems do digital engineering services solve?

Digital engineering helps organizations deal with slow release cycles, brittle architectures, rising maintenance costs, poor system scalability, and fragmented user experiences. It also makes it easier to integrate data platforms, AI capabilities, and automation into core systems.
How is AI integrated into digital engineering programs?

AI is integrated through proprietary accelerators like Breeze.AI (for automated code generation) and ASIMOV. This includes AI-assisted code modernization, automated quality assurance, and embedding Agentic AI into digital products to support business workflows and shorten release cycles.
How does Accion Labs ensure measurable business value from digital engineering?

Engineering initiatives are mapped to business KPIs such as release velocity, cost‑to‑serve reduction, system availability, adoption metrics, and revenue impact. Delivery is structured around outcomes rather than isolated engineering milestones.
How do digital engineering services support long-term product evolution?

Digital engineering creates systems that can change without disruption. Modular architecture, reusable components, and clear governance allow teams to add features, retire functionality, and respond to market shifts over time.
What delivery models are commonly used in digital engineering programs?

Delivery models typically include domain-aligned agile pods, platform-centric teams, and outcome-based engineering structures aligned to business capabilities rather than projects.
How is quality maintained in large-scale digital engineering initiatives?

Quality is maintained through automated testing, continuous integration pipelines, architecture reviews, and production observability built into delivery workflows. Issues are detected early rather than after release.

Why Accion

Deep Platform Expertise

Certified expertise

Certified Dynamics 365 and Power Platform consultants across ERP, CRM, and low-code.

AI-integrated Orchestration

AI-native delivery

Copilot and agents designed in from the start, with AI-accelerated assessment, migration, and testing.

Accelerators that Reduce Risk

De-risked migration

Staged migration and transition with rigorous data audit, cleansing, and validation.

Proven experience in designing scalable analytics ecosystems using Power BI and Azure data services

Governed by design

Security, compliance, and future-proof integrations built in from the start.

webpage-list

Native and agents over custom

We simplify with native features and configured agents instead of copying old customizations forward. Integrated across Microsoft. One provider across D365 business apps, Power Platform, environment management, and Azure infrastructure.

enterprise-architecture

Grounded by Semantic Engineering

Agents act within a governed model of your business rules and data - so they stay within what's real and approved, and every action is auditable. It's what makes agents safe to run in finance and customer-facing processes.

Relevant Links

Modernize your business applications on Dynamics 365 and Power Platform

Talk to Accion Labs about an assessment