Turning a 300-Step Manual Workflow Into an Automated System for a Utility Management Company

One of the largest utility management companies in North America, needed to modernize the system supporting utility coordination across 6,000 providers and approximately 375,000 properties. Its existing on-premises .NET WinForms application relied heavily on manual processes and operational knowledge held by experienced employees. This made the operation difficult to measure, audit and change.

Accion Labs rebuilt the Single Family Application (SFA) as a cloud-native platform on Azure Kubernetes Service, replacing manual coordination with a governed 300-step workflow. A team of 15 engineers leveraged AI-led SDLC powered by Claude Code and delivered 400+ features in an aggressive 10 months with great quality. The team used Anthropic’s Claude Code for code generation, defect resolution, legacy-code analysis and test automation. 

Key highlights

• Modernized the legacy application into a cloud-native microservices platform on Azure Kubernetes Service
• Automated a 300-step utility coordination workflow covering business rules, user tasks, notifications and system integrations
• Used Claude Code to support AI-led SDLC for legacy code analysis, front-end and back-end code generation, defect resolution and Playwright test automation. 
  
• Reduced manual coordination effort by 70% and, coordination errors and rework by 60%
• 98+% of client SLAs completed on time while the overall activation cycle was reduced by 50%, from days to hours
  
  

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