Turning a 300-Step Manual Workflow Into an Automated System

Conservice, the largest utility-management company in North America, needed to modernize the system supporting utility coordination across 6,000 providers and approximately 375,000 properties. Its existing on-premises .NET WinForms application relied heavily on manual processes and operational knowledge held by experienced employees. This made the operation difficult to measure, audit and change.

Accion Labs rebuilt the Single Family Application (SFA) as a cloud-native platform on Azure Kubernetes Service, replacing manual coordination with a governed 300-step workflow. A 15-engineer team delivered 400+ features in 10 months against a fixed March 2026 go-live. The team used Anthropic’s Claude Code for code generation, defect resolution, legacy-code analysis and test automation.

Key highlights

• Modernized the legacy application into a cloud-native microservices platform on Azure Kubernetes Service
• Automated a 300-step utility coordination workflow covering business rules, user tasks, notifications and system integrations
• Used Claude Code to support engineering through legacy-code analysis, defect resolution and Playwright test automation
• Reduced manual coordination effort by 70% and coordination errors and rework by 60%
• Cut the overall activation cycle by half, from days to hours, with approximately 98% of client SLAs completed on time
  
  

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