Operations and Delivery Management
Businesses that use operations and Delivery Management services at the core of their operations are able to function multidimensionally. Our team under this CoE focuses on planning strategies to implement IT Ops in a way to get a seamless day-to-day process transformation.
Badri Karim
Experienced consultant in technology strategy and performance wITh vast experience across the Financial, Healthcare, Aviation and Technology sector to deliver IT operations and project management support services. Coming from a solid technical background in IT operations and telecommunications enables me to understand the client’s complex requirements and challenges better.
Santosh Saboo
Santosh is a result-driven and customer oriented IT executive wITh a proven record in managing IT projects and client engagements. He is in charge of key client relationships and is currently a client partner at Accion Labs, assisting clients wITh the execution and delivery of their technology inITiatives.
Santosh specializes in the execution and delivery of IT projects and solutions in the areas of Cloud Migration, Databases, IT Service Management (ITSM), IT Operations Management (ITOM), Infrastructure Managed Services, Application Support, Open Source Implementations and other IT Infrastructure. He brings more than 21 years of experience and is passionate about delivering high value solutions.
Santosh holds a Bachelor’s Degree and MBA in Computer Science from the UniversITy of PITtsburgh. He is also PMP and ITIL certified.
SIDDHARTH ZUNJARRAO
Siddharth has over 12+ years’ experience in IT Operations and Service Management domain wITh hands-on experience in ITSM and ITOM products of ServiceNow and Microfocus (HPE). Siddharth started as a developer and later moved into the global solutions and pre-sales team. Is passionate working wITh customers to provide end-to-end solutions around IT-ops technology tailored to their need. Has good knowledge of JavaScript and Kubernetes.
How important IT is to have a Hybrid IT Cloud Management SuITe
Micro Focus Hybrid Cloud management is DevOps driven cloud management solution which helps enterprises to design, deploy and manage IT services across any cloud environment.
Jaywant Deshpande
Jaywant has 25+ years of it experience. In his present role, he primarily manages e-Zest Delivery Operations & Innovations.
After having started his career with National Stock Exchange, India, Jaywant then moved into it consulting after joining Wipro Technologies. A visionary with a distinct clarity of mind, he decided to gather much experience as he chose to work in the UK for 10 years as an Architect and a Design Authority for various organizations such as Friends Provident, Legal and General, Barclaycard, and National Grid.
Jaywant, as Chief Operating Officer of e-Zest, drives and oversees the continuous renewal of key innovations, processes, and systems across the company in client relationship management, delivery excellence, quality, talent management, and leadership development.
Jaywant has an outstanding track record in leading, developing, and delivering large and strategic it outsourcing services across application and infrastructure. He has demonstrated strong leadership in driving transformational initiatives across multiple industries and establishing successful businesses where he had end-to-end accountability.
Zealous about technology and harnessing it for competitive advantage and enterprise, Jaywant with a distinctive technical bent of mind has a keen interest in software design and enterprise architecture.
Apart from his busy schedule, he loves to play Chess and Tennis.
Ramesh Narasimhan
Ramesh heads India operations for projects and CDL-based services at Accion Labs. In addITion, Ramesh also leads the mobilITy business for Accion Labs. He has over 16+ years of experience in IT and has worked wITh multinational clients, building strong professional relationships wITh industry leaders, mentoring and grooming a highly technical team, identifying creative business models, and implementing various business strategies.
Ramesh has a great mix of technical and business skills. He has strong leadership and managerial experience – having managed highly Technical ArchITects, Web Designers, and System Administrators. He has won many awards for performance excellence and innovation in his career.
Ramesh holds an Executive Management Certificate from IIM-K, Masters Degree in Computer Applications, Bachelors in Mathematics, and is a Sun Certified Enterprise ArchITect.
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ServiceNow calls its Security Operations Platform as ‘A Security Orchestration, Automation and Response Engine’. The emphasis is clearly on process automation and response management.
How to expedITe IT Services Management Implementation cycle in cloud?
IT service management or ITSM is an art; the art of making businesses run successfully through a perfectly balanced blend of people, processes and technology.
Jigar Gala
- 15+ years’ experience in developing professional IT solutions.
- Involved in Project Management, Technical Leadership as well as Client Management
- Expert in Java, J2EE, Spring, AWS Cloud Services, REST Web services, MS SQL, Hibernate, UI Technologies (jQuery, AngujarJS, etc), Agile Processes.
- Conducted corporate trainings on Technical and Behavioral topics